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Industry-specific EAM solutions › Enterprise Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

OT Asset Management

Operational Technology (OT) Asset Management is a specialized offering within the suite of Enterprise Asset Management solutions for managing Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets.

OT Asset Management is a licensable application that helps you to manage assets of the Industrial model category for Operational Technology. The OT Asset Management (com.sn_otam) application is available on the ServiceNow Store. When this application is installed on your ServiceNow instance, the Enterprise Asset Management application also gets installed. For more information, see Install OT Asset Management.

The OT Asset Management application provides the functionalities, features, and workflows of Enterprise Asset Management that support roles related to Operational Technology.

  • OT Asset Management licensing
    The ServiceNow® platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardwaremodel categories are charged based on the Subscription unit ratio.
  • Install OT Asset Management
    You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren’t already installed.
  • Installed with OT Asset Management
    The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.
  • OT Asset Workspace
    The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets.
  • Asset and Configuration Item (CI) synchronization for Operational Technology (OT) assets
    Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.

Parent Topic:Industry-specific Enterprise Asset Management solutions

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