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Managing enterprise assets and tasks using the Mobile Agent application › Enterprise Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Look up enterprise assets using the Mobile Agent application

Use the ServiceNow® Mobile Agent application to look up asset records so that you can view or update your enterprise asset details.

Before you begin

Role required: sn_eam.enterprise_admin or sn_eam.enterprise_asset_manager

Procedure

  1. From your mobile device, launch the Mobile Agent application.

  2. On the navigation bar at the bottom of the screen, tap the Enterprise Asset tab.

    The navigation bar displays tabs for the ServiceNow applications and applets that you have access to through the Mobile Agent application. The navigation bar also displays tabs for your Mobile Agent application settings and notifications.

    The home screen for the Enterprise Asset Management application opens.

Image omitted: eam-mobile-agent-app-home-screen.png
Enterprise Asset Management home screen in the ServiceNow Mobile Agent application.

  1. Tap Asset lookup.

    The Asset lookup screen opens.

  2. Use the camera on your mobile device to scan the asset tag of the enterprise asset that you want to look up.

    You can also enter the asset tag value manually in the Asset tag field.

  3. Tap Submit.

    The list of corresponding asset records opens.

  4. Tap the asset record that you want view or update.

    The asset record opens.

  5. View or update the asset details as needed.