Completing an RMA response order › Managing RMA response orders for defective DaaS assets › Enterprise Asset Management for Providers › Industry-specific EAM solutions › Enterprise Asset Management › Asset Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Complete the Evaluate asset task for a defective Device as a Service DaaS asset

After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed.

Before you begin

Before you can begin the Evaluate asset task, you must complete the preceding Repair asset task by repairing the asset. For detailed instructions, see Complete the Repair asset task for a defective Device as a Service DaaS asset.

Role required: sn_eam_provider.provider_asset_technician

Procedure

From the Enterprise Asset Workspace, open the Asset operations view.
Open the Asset tasks list.

Navigation option

Procedure

Provider RMA response order

From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
From the list of available RMA response orders, select the order that you want to complete.
On the RMA response order record, select the RMA response order lines tab.
From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for.

Note: You must select an order line that you have already completed the Repair asset task for.

On the RMA response order line record, select the Asset tasks tab.

Provider RMA response order line

From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
From the list of available RMA response order lines, select the order line that you want to evaluate the repaired asset for.

Note: You must select an order line that you have already completed the Repair asset task for.

On the RMA response order line record, select the Asset tasks tab.

Provider asset tasks

From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.

From the list of available tasks, select the task number for the Evaluate asset task that you want to complete.
On the Details tab of the Evaluate asset task, fill in the fields.

Field	Description
Assignment group	Group that the task is assigned to.
Evaluation result	Result of the evaluation. Select one of the following options:- Redeployable: The repair was successful, so the asset can be redeployed. - To be disposed: The repair was unsuccessful, so the asset must be disposed of.
Issue identified	Reason that the repair was unsuccessful. Fill in this field only if you set the Evaluation result field to To be disposed.
Work notes	Notes about the task that are visible to all users within your organization.

Select Close Task.

Note: If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

Result

The Evaluate asset task closes with an updated state of Closed Complete.
If you set the Evaluation result field to Redeployable and you performed an on-site repair, the RMA response order line moves to the Completed stage. The customer can redeploy the asset at any time.
If you set the Evaluation result field to Redeployable and you performed an off-site repair, a corresponding Ship task is automatically generated.

What to do next

If you set the Evaluation result field to Redeployable and you performed an off-site repair, complete the corresponding Ship task by shipping the repaired asset back to the customer so that it can be redeployed. For detailed instructions, see Complete the Ship task for a defective Device as a Service DaaS asset.
If you set the Repair result field to Unrepairable, the customer must dispose of the asset. For detailed instructions, see Create a disposal order in the Enterprise Asset Workspace.

Parent Topic:Completing a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets