Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\) › Industry-specific EAM solutions › Enterprise Asset Management › Asset Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Critical Environment Asset Workspace

The Critical Environment Asset Workspace is the intuitive and streamlined user interface of the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application.

Critical Environment Asset Workspace landscape

The Critical Environment Asset Workspace is a unified medium with multiple views. These views give you comprehensive visibility into your mission-critical facility-based enterprise assets and linear assets so that you can manage them effectively throughout their life cycles.

Critical Environment Asset Workspace views

The Critical Environment Asset Workspace consists of the following views.

Image omitted: eam-cea-ws-overview.png
Overview of the Critical Environment Asset Workspace.

View	Description	Available tabs or lists
Critical Environment asset overview	View important actions and quick links for active tasks.	None
Asset analytics	Track the Total Cost of Ownership \(TCO\) and overall performance of your facility-based enterprise assets and linear assets.	Overview Asset TCO Asset performance Data Visualizations
Inventory	View and manage the inventory and stockrooms for your facility-based enterprise assets and linear assets.	Overview All stockrooms Stock rules Transfer orders Asset audits Loaner asset orders RMA orders RMA order lines Repair orders Recall orders Reclamation requests Resale orders Disposal orders
Critical Environment asset estate	View, create, and manage facility-based enterprise assets and linear assets.	Overview Asset indoor map Note: This tab appears only under the following conditions: You've installed the Indoor Mapping for Assets application on your ServiceNow instance. You've configured the option to display the tab. For more information, see Track assets using indoor maps in the Enterprise Asset Workspace. Asset groups Linear assets All assets All enterprise Facility Consumable
Critical Environment model management	View, create, and manage facility-based enterprise models.	Overview All models All enterprise Facility
Procurement	View and manage all procurement details and activities, including procurement requests and sourcing tasks.	Overview Requests Requested items Purchase orders Receiving slips Advance shipment Catalog tasks
Contract and lease management	View, create, and manage contracts for your facility-based enterprise assets and linear assets.	Overview All contracts Lease contracts Leased assets Lease-end assets Renewals Renewal lines My contracts My contract tasks My contract approvals Terms and conditions
Asset operations	Track and manage shipments, stockroom receiving, onboarding, move orders, and calculated model life-cycle templates. If you have installed the Enterprise Asset Management for Providers application on your ServiceNow instance, you can also track and manage provider-based RMA response orders and inbound asset orders for Device as a Service \(DaaS\) assets.	Provider Note: This tab appears only if you've installed the Enterprise Asset Management for Providers application on your ServiceNow instance. For more information on this application, see Enterprise Asset Management for Providers. Shipment Stockroom receiving Onboarding Moves Calculated model lifecycle
Work management	Create and manage maintenance plans, work orders, and work order tasks.	Overview Calibrations and conditions My Work Maintenance plans Work orders Work order tasks Asset tasks Work order templates Checklist templates My stockroom assets My asset pickup tasks
Admin center	Perform configuration and administrative tasks, including bulk imports and model category creation.	Model and asset tabs Model categories Model classifications Failure and resolution Site configuration Linear asset types Stockroom types Bulk import Roles-to-class access Workflow assignments Calibration configuration Asset condition configuration TCO configuration KPI configuration Risk configuration Other configurations Shipping Asset knowledge base Normalization opt-in Product catalog Reference lists

Parent Topic:Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)