Manage failure and resolution codes › Configure › Enterprise Asset Management › Asset Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a source for failure and resolution codes

Create a source to be associated with any failure or resolution code. The source for a code could be internal, external, or even from a manufacturer.

Before you begin

Role required: sn_eam.enterprise_admin or inventory_admin

You should have at least one source before creating failure or resolution codes.

Note: Sources of the codes are stored in the Asset service source [sn_ent_asset_service_source] table.

Navigate to Workspaces > Enterprise Workspace > Admin center > Failure and resolution.
In the Failure and resolution list, select Sources.

Any existing sources are shown in the sources list.
Select New.
On the form, fill in the fields.

Field	Description
Source	Name of the source. For example, `External` or `Internal`.
Description	Brief description of the source.

The source that you created is shown in the Sources list.