Create a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets
Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.
Before you begin
Role required: sn_eam_provider.provider_asset_manager
Procedure
From the Enterprise Asset Workspace, open the Asset operations view.
From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
Select New.
On the form, fill in the fields.
Fields Description External RMA number Customer-provided reference number for the RMA request that you want to fulfill. You can use this reference number to track the source of the RMA response order. DaaS account DaaS account of the customer who submitted the RMA request. You can use this information to determine which assets are leased to the account. Contact Email Email address of the customer who submitted the RMA request. Delivery address Address of the customer who submitted the RMA request. Requested for Name of the customer who submitted the RMA request. Customer mobile number Mobile phone number of the customer who submitted the RMA request. Device location Geographic location of the assets that are associated with the RMA request. RMA justification Customer-provided justification for the RMA request. Select Save.
What to do next
Create corresponding RMA response order lines for the DaaS assets that you want to repair or replace. For detailed instructions, see Create a Return Merchandise Authorization (RMA) response order line for a defective Device as a Service (DaaS) asset.
Parent Topic:Managing Return Merchandise Authorization (RMA) response orders for defective Device as a Service (DaaS) assets