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Manage machine learning models with Task Intelligence › Task Intelligence › Enable AI experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Edit a Task Intelligence model

Retrain your machine learning models or edit what they predict to better align with your business goals.

  • Edit a model to predict incident fields

    Edit the incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model.

  • Create and edit a case field prediction model

    Create, train, and edit a model to predict fields for customer service cases.

  • Edit and test the pre-trained sentiment model to predict sentiment for customer service cases.

  • Edit and test the pre-trained model to detect the language used to create customer service cases.