ServiceNow AI Lens features

Learn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data.

ServiceNow AI Lens offers the following features:

• Capture data

  Scan and get actionable insights from visual data such as images, scanned handwritten notes, Excel sheets, web pages, or any document that gives visual data.

  For example, ServiceNow AI Lens can scan an email and auto-fill the fields on the Incident form.

• Use ServiceNow AI Lens from your browser or the desktop application

  Get started with ServiceNow AI Lens directly from your browser — no downloading or installation required. Capture your screen and let ServiceNow AI Lens analyze the contents and auto-fill your form fields. For the full range of capabilities, open the ServiceNow AI Lens desktop application if it is already installed, or download and install it.

• Upload files

  Get actionable insights from the files that you upload. You can upload files by adding or dragging and dropping.

  For example, upload the copies of all the expense bills of all your business trips in the last six months, and instruct to organize all the expense amounts under their respective headings such as food, airfare, cab, and laundry, and show you the preview.

• Provide instructions to analyze data in a specific way

  Provide instructions to analyze the data in the screenshots or files in a way that you want after selecting the Edit (

• Capture multiple screenshots

  Capture multiple screenshots to analyze and gather data from various images.

  For example, ServiceNow AI Lens can scan multiple bills so that you can submit a consolidated invoice report.

• Launch from ServiceNow instance

  Launch ServiceNow AI Lens from a ServiceNow instance to fill the extracted data automatically into the form fields while you’re creating or updating records.

• Use Lens actions to customize Lens behavior

  You can use Lens actions that define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the Lens execution. With Lens actions, you can customize how a classic form auto-filled using ServiceNow AI Lens or what data must be extracted for preview and post process the LLM response. For more information, see Customize ServiceNow AI Lens behavior by creating a Lens action.

  For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a particular table. You can also define form fields that must be populated.

• Auto-map Excel sheet column headers with ServiceNow table columns

  Define a Lens action that specifically lets ServiceNow AI Lens to auto-map the column headers of an Excel sheet with the columns of a ServiceNow table. Review and update the mapping, if required, and then insert the Excel sheet data into the table.

• ServiceNow AI Lens in Virtual Agent

  Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow AI Lens topic in Virtual Agent. For more information, see Enabling ServiceNow AI Lens in Virtual Agent and Extract and analyze data using ServiceNow AI Lens from Virtual Agent.

• Use as a back-end service

  As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or a portal.

  For your own use cases, you can leverage Lens actions for using Lens as a service in the following ways:

  • Client service: Launch the Lens client to scan and analyze images. For example, you can configure a UI action on a workspace form or a service portal to launch the Lens client. For more information, see KB2492775.
  • Server service: Use Lens as a service to analyze the provided images without launching the Lens client. For example, you can call Lens service from a Script Include or flow action to get the LLM response after analyzing the visual data. For more information, see Script include - AILensActionService.
  • Attach images to a record

  View the captured images attached to the record that is auto-filled using ServiceNow AI Lens. You can later refer the attached images to understand the source of the record data. For more information, see Customize ServiceNow AI Lens behavior by creating a Lens action.

• Use as a standalone application

  Use ServiceNow AI Lens as a standalone application for previewing extracted data or getting insights. You must connect to a ServiceNow instance before you start using ServiceNow AI Lens. For more information, see Extract and analyze data with ServiceNow AI Lens desktop app.

• Autofill form fields in the Now Mobile® application

  Trigger ServiceNow AI Lens from Now Mobile® application to extract data from artifacts and autofill fields in a form on the Now Mobile® application.. For more information on creating or updating records in the Now Mobile® application, see .You can add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster. For more information, see .

• Autofill Catalog Item forms in Service Portal

  Autofill Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto fills the relevant fields in the form.. For more information on using ServiceNow AI Lens in the Service Portal, see Auto-fill catalog item form in the Service Portal.