Create a record in an instance by using ServiceNow AI Lens

1. In your instance, navigate to the list view of any table, for example, Incidents.
2. Select Create with Lens.

Note:

• If pop-up is blocked, ServiceNow AI Lens screen may not open. Confirm that you've already allowed pop-ups from your browser settings.
• On non-production instances, you can control on which tables the Create with Lens button appears using the following system properties: - sn_app_lens_core.show_lens_action_on_all_tables: Set to true to show the Create with Lens button on all tables. Set to false to show it only on specific tables. Default is true. - sn_app_lens_core.lens_inclusion_table_list: Enter the names of the tables as comma-separated values where you want the Create with Lens button to appear. Use this property only when the sn_app_lens_core.show_lens_action_on_all_tables property is set to false. - sn_app_lens_core.lens_exclusion_table_list: Enter the names of the tables as comma-separated values where you want to hide the Create with Lens button, regardless of how the sn_app_lens_core.lens_inclusion_table_list property is set.
• On non-production instances, the Create with Lens button may appear even if the ServiceNow AI Lens skill is not activated. If you select the button, an error occurs. You can activate the skill or hide the button by entering the name of the table in the sn_app_lens_core.lens_inclusion_table_list property
• On production instances, the Create with Lens and Update with Lens buttons are visible only when the ServiceNow AI Lens skill is active and the user has the lens_user role. To hide the buttons on all tables, set sn_app_lens_core.show_lens_action_on_all_tables to false and leave sn_app_lens_core.lens_inclusion_table_list empty.
• Select Capture screen.

1. Select the screen that you want to capture, and then select Share.

Note:

• The screen capture options depend on your browser.
• For illustration purpose, the following steps show the capturing of an Outlook email screen from Chrome tab.
  Image omitted: lens-select-capture-element.png
  Browser dialog to select a screen to capture.</li>

ServiceNow AI Lens shows the captured Outlook email screen that it will analyze.

1. (Optional step). To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, select Crop, and then use the crop handles.
2. Select Confirm.
3. (Optional steps). Perform the following steps:
4. In the Additional instructions field, enter specific instructions to guide ServiceNow AI Lens in extracting the information you need from the captured screen.
5. Select Re-capture to discard the current capture and capture a new screen.
6. Select Revert to original to undo the crop and restore the full captured image.
7. Select Crop to further refine your selection by cropping the already cropped screen.
8. To let ServiceNow AI Lens analyze the captured screen, select Analyze.

The form is auto-filled.

1. Go to the form to review the auto-filled fields.

Example of a table: Incidents.

1. Select Create with Lens.

Note: On non-production instances, you can control which tables display the Create with Lens button using the following system properties:

• sn_app_lens_core.show_lens_action_on_all_tables: Set to true (default) to show Lens actions on all tables, or false to restrict them to a defined list of tables.
• sn_app_lens_core.lens_inclusion_table_list: Comma-separated list of tables on which Lens actions should appear. Active only when the primary toggle is set to false.
• sn_app_lens_core.lens_exclusion_table_list: Comma-separated list of tables on which Lens actions should be hidden, even if the primary toggle is set to true.
• Select Open AI Lens desktop.

1. In the ServiceNow AI Lens.app dialog box, select Open ServiceNow AI Lens.app.

Note:

• This confirmation dialog appears when you select Create with Lens for the first time. You can make this a one-time step by selecting Always open <instance-name.service-now.com> links of this type in the associated app before selecting Open ServiceNow AI Lens.app.
• On macOS, when you launch ServiceNow AI Lens desktop app for the first time, your Mac asks whether ServiceNow AI Lens can store your login credentials. Select Always Allow to avoid entering your credentials every time you open the application.
• On the onboarding journey widget, complete the onboarding and select Got it.

1. On your system, open a document that you want to scan.

Note: A document can be an image, a scanned handwritten note, web page, Excel sheet, or a Microsoft Word document.

1. Place the ServiceNow AI Lensscannerwindow on top of the document.
2. You can resize the ServiceNow AI Lens scanner window by dragging its borders.
3. Auto-fill the form on the instance with data extracted from a single screenshot or file.
   1. To provide additional instructions to extract, analyze, and organize data, select the Edit icon (
      Image omitted: lens-instructions-icon.png
      Edit icon.) and then enter the instructions.</li>

The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

Note: Use the Upload file icon to upload one or more files from which data is extracted and auto-filled in the form. For more information, see Upload one or more files.

2.  Select **Analyze**.

The form is auto-filled with the extracted data.

3.  Verify that the form fields are correctly filled.
4.  Auto-fill the form on the instance with data extracted from multiple screenshots or uploaded files.
    1.  To provide additional instructions to extract, analyze, and organize data, select the Edit icon \(
Image omitted: lens-instructions-icon.png
Edit icon.\) and then enter the instructions.

Note: The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

    2.  Select the **Multi-capture** button 
Image omitted: multi-capture-icon.png
Multi-capture icon..

Note: Use the Upload file icon (

    3.  Select the Capture icon \(
Image omitted: capture-icon.png
Capture icon.\).

The first screenshot is captured.

    4.  Place the ServiceNow AI Lensscannerwindow over another document or page and then select the Capture icon \(
Image omitted: capture-icon.png
Capture icon.\).

Repeat the step to capture more screenshots, if required.

Note:

        -   You can capture a total of 10 screenshots with the combined size of all captured screenshots not exceeding 10 MB.
        -   To enable the desktop app to send large screenshot data to the server, verify that the following system properties are set exactly as shown:

            |Property name|Type|Recommended value|
            |-------------|----|-----------------|
            |glide.rest.max\_content\_length|Integer|15|
            |glide.rest.scripted.max\_inbound\_content\_length\_mb|Integer|15|

For more information, see Configure system property.

Note: You must have the admin role to set the system properties.

    5.  To complete the capture, select the Done icon \(
Image omitted: lens-capture-done-icon.png
Capture complete icon.\).

    6.  Select **Analyze**.

The form is auto-filled.

    7.  Verify that the form fields are correctly filled.

Do one of the following actions:- Manually adjust the information in the fields and save the record. - In the ServiceNow AI Lens window, provide different instructions or take more screenshots and select Analyze so that ServiceNow AI Lens can extract, comprehend the data again, and auto-fill the data into the record. Save the record by selecting Save.

You can analyze the artifacts as many times as needed without reloading the form.