Auto-fill catalog item form in the Service Portal

1. Navigate to the Service Portal and log in.

The URL is

</code></pre>
<p>https://<instance-name>.service-now.com/sp

    ```</p>
<p>This procedure demonstrates how to request an iPhone from the Service Portal by capturing the browser screen and auto-filling the form.</p>
<ol>
<li>Navigate to the item that you want to request and select it.</li>
<li>Select <strong>Fill with Lens</strong>.</li>
</ol>
<p>
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-select-fill-with-lens.png<br><span>Fill with Lens button.&lt;/p&gt;</span></div>

<ol>
<li>Select <strong>Capture screen</strong>.</li>
</ol>
<p>
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-sel-capture-screen.png<br><span>Capture screen button.&lt;/p&gt;</span></div>

<ol>
<li>Select the screen that you want to capture, and then select <strong>Share</strong>.</li>
</ol>
<p><strong>Note:</strong></p>
<ul>
<li>The screen capture options depend on your browser.</li>
<li>For illustration purpose, the following steps show the capturing of an Outlook email screen from Chrome tab and the auto-filling of a catalog item form fields for an iPhone.

<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-select-capture-element.png<br><span>Browser dialog to select a screen to capture.&lt;/li&gt;</span></div>

</ul>
<p>ServiceNow AI Lens shows the captured Outlook email screen that it will analyze.</p>
<p>
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-email-screen-shared.png<br><span>Screen shared.&lt;/p&gt;</span></div>

<ol>
<li>(Optional step). To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, select <strong>Crop</strong>, and then use the crop handles.</li>
<li>Select <strong>Confirm</strong>.</li>
<li>(Optional steps). Perform the following steps:</li>
<li>In the Additional instructions field, enter specific instructions to guide ServiceNow AI Lens in extracting the information you need from the captured screen.</li>
<li>Select <strong>Re-capture</strong> to discard the current capture and capture a new screen.</li>
<li>Select <strong>Revert to original</strong> to undo the crop and restore the full captured image.</li>
<li>Select <strong>Crop</strong> to further refine your selection by cropping the already cropped screen.</li>
<li>To let ServiceNow AI Lens analyze the captured screen, select <strong>Analyze</strong>.</li>
</ol>
<p>ServiceNow AI Lens notifies that it has auto-filled the catalog item form fields.</p>
<p>
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-catalog-form-auto-filled.png<br><span>Catalog form fields auto-fill notification.&lt;/p&gt;</span></div>

<ol>
<li>Navigate to the catalog item form that you wanted to auto-fill and verify that the fields are correctly filled.</li>
</ol>
<p>
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-catalog-form-autofilled.png<br><span>Catalog form fields auto-filled.&lt;/p&gt;</span></div>

<p><strong>Note:</strong></p>
<p>The AI sparkle icon (
<div class="omitted-image" role="note"><strong>Image omitted:</strong> lens-sp-sparkle-icon.png<br><span>AI sparkle icon.) next to a field indicates that the field is auto-filled by ServiceNow AI Lens.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td id=&quot;use-desktop-app&quot;&gt;&lt;strong&gt;From the desktop app&lt;/strong&gt;&lt;/td&gt;&lt;td&gt;&lt;ol&gt;</span></div>

<li>Navigate to the Service Portal.</li>
</ol>
<p>The URL is:</p>
<pre><code>

https://.service-now.com ```

This procedure demonstrates how to auto-fill a vendor onboarding form in the Service Portal.

1. Navigate to the item that you want to request and select it.

For example, you could select New Vendor Registration.

1. Select Fill with Lens.

1. Select Open AI Lens desktop.

1. In the ServiceNow AI Lens.app dialog box, select Open ServiceNow AI Lens.app.

Note: This confirmation dialog appears when you select Fill with Lens for the first time. You can make this a one-time step by selecting Always allow <instance-name.service-now.com> to open links of this type in the associated app before selecting Open ServiceNow AI Lens.app.

1. (Optional step). On the onboarding journey widget, complete the onboarding and select Got it.

If you launch the ServiceNow AI Lens for the first time, the onboarding journey widget appears. You can select Don't show me again to hide the widget the next time you launch ServiceNow AI Lens.

1. Place the ServiceNow AI Lensscannerwindow on the top of the document.

You can resize the ServiceNow AI Lens scanner window by dragging the scanner window borders.

1. Perform any one of the following steps.

Extract data from a single screenshot and auto-fill the form

1.  \(Optional step\). To provide instructions to extract the data from the document in a specific way, select the Edit icon \(
Image omitted: lens-instructions-icon.png
Capture instructions icon.\) and enter instructions to analyze.

The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

2.  Select **Analyze**.

ServiceNow AI Lens confirms that the catalog item form is filled.

Extract data from multiple screenshots and auto-fill the form

    1.  Select the Multi-capture icon \(
Image omitted: lens-multi-capture-icon.png
Multi-capture icon.\), and then place the scanner window over the document that you want to scan.

You can resize the scanner window by dragging its borders.

    2.  \(Optional step\). To provide instructions to extract the data from the document in a specific way, select the Edit icon \(
Image omitted: lens-instructions-icon.png
Instructions icon.\), and enter the instructions.

The default character limit is 500. Users with the admin role can increase this limit to up to 5000 characters by navigating to the sn_lens_user_prompt_max_length system property.

    3.  Select the Capture icon \(
Image omitted: capture-icon.png
Capture icon.\).

The first screenshot is captured.

    4.  Place the ServiceNow AI Lensscannerwindow over the page of another or the same document and then select the Capture icon \(
Image omitted: capture-icon.png
Capture icon.\).

The second screenshot is captured.

Repeat the step to capture more screenshots, if required.

    5.  \(Optional step\) To remove a screenshot that you had captured, select the Delete icon.

    6.  To complete the capture, select the Done icon \(
Image omitted: lens-capture-done-icon.png
Capture complete icon.\).

The ServiceNow AI Lens preview window displays the screenshots that you've captured.

    7.  Select **Analyze**.

The catalog item form is auto-filled.

1. In the catalog item request form, confirm that the catalog item form fields are correctly filled.

   The fields that are auto-filled by Now Assist are highlighted with the Sparkle icon

Only the field types that are supported by ServiceNow AI Lens get auto-populated with the extracted data. If the form doesn't have field types that are supported, then ServiceNow AI Lens won’t update the record. For more information about the supported fields, see [Field types supported](field-types-supported.md).