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Large language models on the ServiceNow AI Platform › Enable AI experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Providers and Models

You can bring your own large language model (LLM) provider and API to use with Now Assist.

Bringing your own large language model enables:

  • Data Privacy & Compliance: Keep sensitive data within your own environment and meet regulatory requirements.
  • Customization: Fine-tune models for domain-specific needs and control behavior.
  • Integration Flexibility: Connect easily with existing infrastructure and preferred cloud providers.
  • Cost Control: Use existing contracts and optimize resource usage to avoid extra charges.
  • Strategic Autonomy: Maintain vendor neutrality and avoid lock-in for future-proofing.

Parent Topic:Large language models on the ServiceNow AI Platform