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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Smart Documents Skill

Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management.

Smart Documents Skill overview

The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs, enabling you to quickly understand the content, explore key insights and get answers to specific questions.

You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see

The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file.

Image omitted: now-assist-smart-documents-skill.png
smart document skill using

Availability

WorkflowProduct
TechnologyNow Assist for IT Service Management (ITSM)
CustomerNow Assist for Customer Service Management (CSM) Now Assist for Field Service Management (FSM)
EmployeeNow Assist for HR Service Delivery (HRSD)
Governance,Risk, and ComplianceNow Assist for Third-party Risk Management (TPRM)