Now Assist skills, agents, and agentic workflows on by default

Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default.

Important: Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:

• New customers

  When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.

• Existing customers who are upgrading (starting with Australia Patch 4)

  There is no change to skills, agents, or agentic workflows that are currently enabled and customized.

  An AI asset is turned on if:

  • The AI plugin is installed, but the asset was never turned on.

  • An admin has never adjusted roles for the skill. An AI asset is not turned on if:

  • The asset was previously turned on, and then turned off again.

  • An admin has adjusted roles for the asset.

For more information, see Now Assist skills, agents, and agentic workflows on by default.

Note: Some workflow skills support Now Assist functionality. Deactivating these skills may negatively impact some features.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

Now Assist AI assets that are on by default

Release notes