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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure a skill prompt

Configure your skill prompt to set the model that is used and the randomness and creativity of the response.

Before you begin

Role required: sn_skill_builder.admin

Procedure

  1. Navigate to All > Now Assist Skill Kit > Home.

  2. Select the skill that you want to configure.

  3. In the Skill contents sidebar, select the prompt that you want to configure.

  4. Select Manage prompt, then select Prompt settings.

  5. Fill in the fields.

FieldDescription
ModelThe model is the large language model \(LLM\) that you want to use for the prompt.
TemperatureThe randomness and creativity of the output. A higher value increases the randomness. The value must be between 0 and 1.
Thinking modeControls how much reasoning effort the LLM applies when generating a response. Higher levels improve output quality but increase latency. Thinking mode is available when using *llm\_generic\_small\_v2* or *llm\_generic\_large\_v2*.
Maximum response tokensThe maximum number of tokens the model can return. Token limits are set by your admin for controlled usage.
Maximum request tokensThe maximum number of tokens allowed in a request. Token limits are set by your admin for controlled usage.
Structured outputReturns prompt responses in a consistent JSON format. Note: Only Google Gemini and Azure OpenAI support structured output. This option is not available when using Now LLM Service.
  1. To configure when this prompt runs, select Manage prompt, then select Usage conditions.

    Usage conditions are filters built from your skill inputs. When a skill has multiple prompts, usage conditions determine which prompt runs for a given execution. The prompt without usage conditions is the default and runs when no other prompt's conditions are met.

    Important: Usage conditions require at least one skill input to be defined. If your skill has no inputs, the Usage conditions panel will have no available keys to filter on.

What to do next

After you configure your prompt settings, you can test your skill. To learn more about testing skills, see Test a prompt.

To learn more about configuring models and tokens, see Now Assist Skill Kit FAQs on the ServiceNow Community.

Parent Topic:Configuring Now Assist Skill Kit

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