Now Assist Analytics dashboard indicator details
Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.
Now Assist Analytics indicators contain the following details: indicator type, data source, calculation, available breakdowns, unit, and so on.
To access these indicators, navigate to Platform Analytics Administration > Indicators. You must have the Now Assist Analytics Admin [sn_na_analytics_admin] role to access the indicators.
These indicators collect data at a daily frequency. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day.
Note: The Generative AI Usage Log [sys_gen_ai_usage_log] table is maint-only.
Usage and adoption indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Total Now Assist actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of all actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily Now Assist actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Average daily unique users engaging with Now Assist | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Average of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Daily unique users engaging with Now Assist | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Skill group distribution | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily skill executions grouped By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily usage comparison by workflow | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by workflows | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Departments with highest usage | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by user department and sorted by descending order | By Department, By Skills Config | Daily | # | 0 |
| Now Assist actions comparison by user department | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by user department | By Department, By Skills Config | Daily | # | 0 |
| Feedback details | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions with feedback grouped by Skill Family | By Feedback, By Skill Family, By Skills Config | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions with feedback/Total count of actions) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 | |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions where By Feedback is Accepted grouped by Skill Family | By Skill Family, By Skills Config, By Feedback | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions where By Feedback is Accepted/Total count of actions with feedback) x 100 grouped by Skill Family | By Skills Config, By Skill Family | Daily | % | 2 | |
| Error details | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions with error status grouped by Skill Family | By Gen AI Log Metadata Status , By Skill Family, By Skills Config | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions with error status/Total count of generative AI metadata records) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 |
Skill performance indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Number of actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of all skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total daily active users | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Total daily active users by skills | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users grouped by Skills Config | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
Skill details indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions grouped by Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total skill actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Accepted skill actions | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of skill executions where Feedback is Accepted | By Feedback, By response accepted without edits, By Skills Config, By Skill Family | Daily | # | 0 |
| Acceptance rate | Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of skill executions where Feedback is Accepted/Count of skill executions)x100 | By Skills Config | Daily | % | 0 |
| Daily active users | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
Custom skills indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend by workflows | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by workflows | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Skill engagement trend by products | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by products | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Skill engagement trend by features | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by features | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Daily unique users engaging with the skill | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of unique users who executed custom skills | By Skills Config | Daily | # | 0 |
| Executed successfully | Formula | Generative AI Usage Log[sys_gen_ai_usage_log] | (Count of custom skill executions with status Completed/Count of custom skill executions)x100 | By Skills Config | Daily | % | 2 |
| Skills feedback | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count | By Feedback, By Skills Config | Daily | # | 0 |
Now Assist Guardian offensive content guardrail indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Guardrail-added latency | Automated | Generative AI Metric[sys_generative_ai_metric] | Average time taken by the guardrail to evaluate offensive content | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as offensive | Formula | Generative AI Metric[sys_generative_ai_metric] | (Count of offensive content occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total offensive content occurrences | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Categories of offensive content | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences grouped by categories | By Offensiveness Type, By Skills Config | Daily | # | 0 |
| Offensive content occurrences by skill | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
Now Assist Guardian prompt injection guardrail indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Guardrail-added latency | Automated | Generative AI Metric[sys_generative_ai_metric] | Average time taken by the guardrail to evaluate prompt injection | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as prompt injection | Formula | Generative AI Metric[sys_generative_ai_metric] | (Count of prompt injection occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total prompt injection occurrences | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of prompt injection occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Prompt injection occurrences by skill | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of prompt injection occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
User search analyzer indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Queries with Genius Results | Automated | Search Event[sys_search_event] | Count of search queries where Genius Result Displayed = true | AIS Search Application | Daily | # | 0 |
| Genius Result engagement | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of genius results where Card Type = Now Assist Multi-Content Response and Action Type = Show Full Answer or Action Type = Ask a Follow Up or Action Type = uxf_client_action | AIS Search Application | Daily | # | 0 |
| Genius Result response time | Automated | Search Signal Event[sys_search_signal_event] | Average (Genius Result Response Time in Seconds) | AIS Search Application | Daily | Seconds | 0 |
| Genius Result to chat handoff | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Ask a Follow Up | AIS Search Application | Daily | # | 0 |
| Genius Results citation engagement | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = uxf_client_action | AIS Search Application | Daily | # | 0 |
| Feedback (Thumbs up) | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Helpful | AIS Search Application | Daily | # | 0 |
| Feedback (Thumbs down) | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Not Helpful | AIS Search Application | Daily | # | 0 |
| Genius Results with KB | Automated | Search Signal Genius Result Triggered Event[sys_search_signal_genius_result_triggered_event] | Count of queries where Source Table = kb_knowledge | AIS Search Application | Daily | # | 0 |
| Genius Results with Catalog Item | Automated | Search Signal Genius Result Triggered Event[sys_search_signal_genius_result_triggered_event] | Count of queries where Source Table = sc_cat_item | AIS Search Application | Daily | # | 0 |
| Top 10 queries with KB Genius Result | Automated | Search Signal Genius Result Triggered Event [sys_search_signal_genius_result_triggered_event] | Top 10 queries with count of genius results where Source Table = kb_knowledge | Not Applicable | Daily | Not Applicable | Not Applicable |
| Top 10 queries with Catalog Item Genius Result | Automated | Search Signal Genius Result Triggered Event [sys_search_signal_genius_result_triggered_event] | Top 10 queries with count of genius results where Source Table = sc_cat_item | Not Applicable | Daily | Not Applicable | Not Applicable |
Now Assist context menu analytics indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Usage in this period | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where Source is Now Assist context menu | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Acceptance distribution | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where content generated by Now Assist context menu grouped by Accepted or Not Accepted | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Usage trend by skill | Automated | Generative AI Log[sys_generative_ai_log] | Count of context menu actions grouped by Now Assist skills | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Capability distribution | Automated | Generative AI Log[sys_generative_ai_log] | Count of context menu actions grouped by capability | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Responses by feedback | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where feedback for the content generated by Now Assist context menu grouped by Accepted or Rejected. | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |