Exploring Natural Language Query

NLQ is a ServiceNow AI Platform feature that is active by default. Use NLQ to query the data in your instance by entering plain language requests into the user interface.

ServiceNow® NLQ translates natural language user input into glide record queries. The queries are rendered into an executable structured format, such as a JavaScript Object Notation (JSON) file or a visual definition. The output, in whichever format, is the response to the user's request.

Note: When a user enters a request directly into the user interface (UI), the text of the request is called an utterance in tables such as NLQ logs.

NLQ is a ServiceNow AI Platform feature that is active by default and supports the following data operations:

• Driving table suggestion​
• Filtering​
• Grouping and aggregations​
• Sorting​
• Data visualization (single score, list, bar chart, pie chart, time series)​
• Business calendar
• Single number
• Multi-table

For more information, see Using Natural Language Query.

NLQ doesn't support domain separation. It also doesn't support on-premise instances.

Language support

NLQ supports American English by default. For all applications and features except CMDB, NLQ also supports queries in Spanish, French, French Canadian, German, and Japanese.

You must first activate the languages on your instance for NLQ to parse queries in those languages. For more information, see Activate a language.

Using NLQ in other applications and features

Other ServiceNow® applications and features can consume NLQ functionality. See the following resources for more information.