Create a Knowledge Graph schema

Create customized Knowledge Graph schema that will be used by Virtual Agent, AI Agents and Now Assist Panel.

Before you begin

Role required: kg_admin

Procedure

1. Navigate to All > Knowledge Graph > Knowledge Graph Designer.

   The UI displays a list of all the Knowledge Graph schemas on the landing page.

2. Start creating a Knowledge Graph schema by selecting Create New.

   Note: You can create Knowledge Graph schema using ServiceNow tables or the external Workflow Data Fabric tables.

3. On the form, fill in the fields.

   Field	Description
   Display Name	Display name for the Knowledge Graph schema.
   Name	Optional name for the Knowledge Graph schema.
   Scope	Scope used when creating the Knowledge Graph schema. This field is a read-only.
   Description	Knowledge Graph schema overview to provide additional information to users.

4. Select Create.

   The Add nodes to the Knowledge graph schema window is displayed.

5. Enter or search for the nodes that you want to add to the Knowledge Graph schema and select Add.

You can search and select the Workflow Data Fabric tables, if integrated.

The Knowledge Graph schema​ is created and displayed on the Knowledge Graph canvas.

1. In the navigation pane, add the following details:

1. In the Node details section, you can add or edit the following fields.

   • Add node synonym
   • Node description

1. In the Table filters section, view and add filters to set rules that control which records are shown in query results.

   To add table filters, provide the following information:

   • Field
   • Operator
   • Value
   • Add Condition set: optional field to add an alternative filter condition.
   • Apply filters to child tables: optional check box to add the same filter conditions for the child table of the selected table in the graph.

1. In the Columns that can be queried section, search for and select the desired columns and select Save.

1. Add, delete, or edit edges in the Related nodes section and select Save.