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Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Configure rate limiting for providers

Configure rate limiting to control the traffic flow to the one_extend request by restricting the number of requests that can be made within a certain time frame.

Before you begin

Role required: admin

About this task

To rate limit the one_extend request, you must define the rate limit rules for the incoming requests. You can create your own rule in the One Extend Rate Limit Rules table.

Procedure

  1. On your ServiceNow instance, navigate to the One Extend Rate Limit Rules [sys_one_extend_rate_limit_rules] table and select New.

  2. On the form, fill in the fields.

FieldDescription
NameName of the rate limit rule. Identify the rate limit rule with a name.
ApplicationApplication scope that must be set to Global.
Resource

Resources to select for your rate limit rule.Use one of the following resources for your rate limit rule:

  • LLM Provider: For the LLM Provider, select the generative AI provider mapping.
  • Capability Definition: For the Capability Definition, select the One Extend Capability Definition.
  • All Capabilities: Applies to all providers and all capability definitions.
Rule Type

Rule type for the rate limit rule.Define the rule type using the following options:

  • Instance: Accumulates data from all the users of that instance.
  • User: Keeps the count of the requests per user.
Request limit per hourMaximum number of requests to be received per hour.
ActiveStatus of the rate limit rule.
  1. Select Submit.