Exploring Now Assist Admin

Learn how Now Assist Admin brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.

Now Assist Admin overview

Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture.

A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows.

Now Assist framework

Now Assist products include some or all of the following foundational platform tools for Now Assist. For more information, see Now Assist skills in the Platform workflow.

• Administrators install plugins, manage skills, and analyze usage and performance with the Overview tab in Now Assist Admin.
• Users can take advantage of Now Assist skills by using the Now Assist panel on the instance.
• Use to generate answers for AI Search.
• Use to run generative AI skills in a mobile environment.
• Use to create conversational catalog experiences and author topics that use LLM topic discovery.
• Developers can use the Generative AI Controller to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses.

The following diagram shows what's available in the Now Assist framework.

Now Assist benefits