Exploring Now Assist Center
The ServiceNow® Now Assist Center application is a single control hub that brings together other Now Assist capabilities and configuration functions, making it fast and effortless for administrators to set up and manage generative AI solutions from a unified experience.
Now Assist Center overview
Now Assist Center is a unified administration workspace that consolidates the various Now Assist applications into a single, guided, conversational environment.
It provides a centralized location for setup, configuration, navigation, recommendation, and solution‑building capabilities so administrators can activate, manage, and scale generative‑AI solutions quickly and with far less complexity.
Now Assist Center users
The following table lists the primary users of Now Assist Center.
| User | Description |
|---|---|
| Now Assist administrators | Now Assist administrators responsible for organization-wide AI deployment and management |
| Platform administrators | Platform administrators overseeing enterprise AI governance |
| AI builders and practitioners | AI practitioners building and deploying custom AI solutions across ServiceNow workflows |
Now Assist Center workflow
The following diagram shows the AI adoption activities you can accomplish in Now Assist Center.
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List of the Now Assist Center capabilities and their related activities.
List of the Now Assist Center capabilities and their related activities.
This diagram shows the following capabilities in Now Assist Center:
- Assess AI readiness
- Take remediation steps
- View readiness assessments
- Install and configure AI products
- Install plugins
- Activate skills
- Deploy AI solutions
- Activate proposed solutions
- Deploy AI agents
- Discover AI automation opportunities
- View opportunities
- Implement automations
- Find and create AI agents
- Create datasets
- Create and manage datasets
- Cleanse sensitive data
- Manage AI assets
- View asset library
- Create AI assets
- Set up AI settings and guardrails
- Configure settings
- Manage models
- Set data sharing and use
- Set AI content guardrails
- Monitor your AI
- View Now Assist skill analytics
- View AI agent analytics
- View assistant analytics
- View AI adoption analytics
- View recent activations
- View business value analytics
Now Assist Center benefits
Now Assist Center provides the following benefits.
| Benefit | Feature | User |
|---|---|---|
| Accelerate and simplify setup of your AI solutions in a unified experience. The workspace tab structure enables you to work with multiple Now Assist applications without leaving Now Assist Center. | Now Assist Center workspace | Now Assist administrator |
| Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help. | Now Assist Panel in Now Assist Center | Now Assist administrator |
| Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time. | AI readiness | Now Assist administrator |
| Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. | Actionable use cases | Now Assist administrator |
| Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. | Automation discovery with AI Agent Advisor | Now Assist administrator |
| Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. | AI agent matching and automated deployment | Now Assist administrator AI developer |
| Provides centralized access to the broader Now Assist and AI ecosystem within a consistent tabbed workspace experience. | Now Assist integrations | Now Assist administrator |
| View performance and usage statistics for your AI implementation. | AI adoption metrics | Now Assist administrator |
- Now Assist Center workspace
Use the Now Assist Center workspace to set up, monitor, and manage your Now Assist solutions. - AI Agent Advisor in Now Assist Center
AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them. - Now Assist Readiness Evaluation in Now Assist Center
Now Assist Readiness Evaluation is a solution designed to simplify and automate the agentic AI and Now Assist implementation assessment process. It automates assessment processes, evaluates data readiness, and provides actionable insights to help you quickly adopt AI capabilities. - Supporting information for Now Assist Center
Get a quick overview of the important information that is related to the Now Assist Center application.
Parent Topic:Now Assist Center