Skip to content
Document Intelligence › Enable AI experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Document Intelligence references

The following topics provide additional information about the features and properties installed with Document Intelligence.

Important: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

  • Components installed with Document Intelligence
    Several types of components are installed with activation of the Document Intelligence plugin, including tables and user roles.
  • Confidence scores
    A confidence score is a measurement (percentage) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.
  • Data extraction modes
    Extraction modes determine how the data is extracted in the document task and how the task is processed. The mode changes the behavior of the fields in the Document Intelligence workspace.
  • Data normalization
    Certain types of data extracted from documents are converted into a standard format so that they appear the same across all fields.
  • Document field statuses
    The following is a list of the statuses for fields in DocIntel document tasks. These statuses apply to fields for both document classification and data extraction.
  • Document Intelligence forms
    Use forms to view and update Document Intelligence information.
  • Document Intelligence properties
    Document Intelligence (DocIntel) system properties control the behavior of the Document Intelligence application.
  • Document Intelligence roles
    Document Intelligence is installed with these roles.
  • Document Intelligence terminology
    Before getting started with Document Intelligence (DocIntel), it's important to understand some key concepts used in the application.
  • Document task statuses
    The following is a list of the statuses for DocIntel document tasks. These statuses apply to tasks for both document classification and data extraction.
  • Domain separation and Document Intelligence
    This domain separation overview relates to Document Intelligence. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.
  • Languages supported by Document Intelligence
    The Document Intelligence application provides support for documents in different languages.
  • Limitations in Document Intelligence
    There are several important limitations to be aware of when you’re using Document Intelligence.

Parent Topic:Document Intelligence