Confidence scores
A confidence score is a measurement (percentage) of how reliable DocIntel is in providing a recommendation for a field. The higher the score, the more reliable the recommendation.
Important: Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.
Confidence scores increase as the AI model is trained through user input when processing document tasks.
A score is displayed next to each recommendation.
Confidence score for a recommendation.
In some areas, the score is color-coded with a different color for each confidence score range.
- Green indicates high confidence (76%-100%)
- Yellow indicates medium confidence (50%-75%)
- Red indicates low confidence (0%-49%)
To configure confidence score thresholds, see Configure data extraction modes.
Parent Topic:Document Intelligence references
Related topics
Components installed with Document Intelligence
Document Intelligence properties
Document Intelligence terminology
Domain separation and Document Intelligence