Add value template form
Add value template form fields and descriptions.
| Field | Description |
|---|---|
| Calculation builder | |
| Persona | The user role for whom the value is being calculated, for example, Agent, Requester. |
| Usage | The usage indicator that you want to associate the value template with. |
| Time value type | The type of time-based metric used in the calculation, for example, Constant or Indicator. Choose a value that aligns with your performance goals. |
| Time constant | A fixed time value \(in hours, minutes, or days\) used as a baseline or threshold in the calculation. Useful for comparisons or normalization. |
| Time indicator | The time indicator that you want to associate the value template with. |
| Acceptance rate type | The type of acceptance metric to include, such as Indicator or Constant. |
| Acceptance rate constant | A fixed percentage or ratio used to represent an expected or target acceptance rate in the value calculation. |
| Attributes | |
| Template name | A unique and descriptive name for the value template. This name appears in the list of templates and should clearly indicate its purpose. |
| Value template category | The categorization of the template based on its use case, for example, Productivity, Efficiency, Accuracy. Helps in organizing and filtering templates. |
| Department | The business unit or department associated with the value template. This helps in aligning the template with organizational goals. |
| Description | A brief explanation of what the value template does, including its purpose and how it contributes to measuring value. |
| Calculation output | |
| Instance | The instance where the value template is applied. This field is useful for managing value templates across instances.Note: You can validate a formula in a non-production instance before publishing it to a production instance. |