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Release: Australia · Updated: 2026-03-18 · Official documentation · View source

Evaluate agentic AI assets

Agentic evaluations enable you to test agentic AI assets against defined datasets to verify quality before deployment. Run results score performance, identify issues, and provide opportunities for optimization.

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Automated evaluations for agentic AI are a structured quality assurance capability for agentic AI assets built in AI Agent Studio. Each evaluation run tests your agents against a defined dataset, applies LLM-powered judges to score key quality dimensions, and surfaces issues with recommended fixes. Use automated evaluations to get objective, explainable evidence that your agentic AI is ready to deploy.

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