Add tools and information › Create an AI agent › Now Assist AI agents › Enable AI experiences

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Add a catalog item to an AI agent

Add a Service Catalog to an AI agent in AI Agent Studio so that your users can access conversational catalog items.

Before you begin

Role required: sn_aia.admin

Procedure

Navigate to All > AI Agent Studio > Create and manage > AI agents.
Open the AI agent that you want to add a catalog item to and navigate to the Add tools and information section.
In the Add tool drop-down list, select Catalog item.
On the form, fill in the fields.

Fields	Description
Name	Name that you want to specify for your catalog item.
Description	Description of the catalog item and what it’s going to do to assist your AI agent.Note: This description is sent to the large language model (LLM).
Select catalog item	Catalog item that you want to add. If there is a tool used by an AI agent for the same catalog item, the rest of the form will populate the fields based on the other tool. You can make any changes specific to the current AI agent to suit your needs, and it will not affect the tool of the existing AI agent.
Execution mode	Mode of execution for your selected catalog item:- Supervised: Inputs from your human agent are required during the execution of this catalog item while the AI agent runs. - Autonomous: Doesn't require any input from your live agent during the execution of this catalog item while the AI agent runs.
Display output	Permission to display the output of the execution in the Now Assist panel or in Virtual Agent:- Yes - No If you want the AI agent to work in Off Glide architecture with Premium Chat experience, you must turn-on the Display output toggle. When the toggle is turned-on, you can add widgets that can be used in assistants built with Premium Chat experiences. The widget configuration includes: Widget: Defines the display output to render the content in a better user experience. You can select the widget from the drop-down. Require widget transformation: An additional LLM call is required to transform the raw tool. If you choose to skip this transformation step, the tool output will be directly mapped to the widget. Yes No Display refined widget message: Refines the widget message when configured. Yes No Note: The display output as a toggle is exclusively available for the Premium Chat experience when the Off Glide Conversation Server plugin (com.glide.cs.offglide) is installed. If the plugin is not installed, you will continue to access the standard display output options.
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Select an output transformation format	Style for the LLM to present the results as it passes information between tools and to other agents. Out transformation formats:- None - Concise - Paragraph - Summary - Custom
Write processing messages for users	Message to display to users during tool execution.- In-progress message: Write an in-progress message to be displayed to end-users while the tool is running. - Completion message: Write a completion message to be displayed to end-users once the tool finishes running.

Select Add.

A catalog item is added in the Catalog items list on the Add tools and information page.