Using XML import sets › Importing from another ServiceNow instance › Import sets › Imports › Workflow Data Fabric

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an XML data source to another instance

Data sources are used to create an import set so that data can be processed, if necessary, prior to being mapped onto a production table.

Before you begin

Role required: admin.

Note: To import using XML with High Security Settings enabled, you must possess elevated privileges.

Navigate to All > System Import Sets > Administration > Data Sources.
Click New.

Complete the form using the following values:


Import set table label	<`import_set_table_label`>
Type	File
Format	XML
Xpath for each row	/xml/<`source_table_name`>
Expand node children	true
File retrieval method	HTTPS
File path	/<`source_table_name`>.do?XML
Server	<instance name>.service-now.com
Port	Port to use to connect to the specified server.
User name	A user account on the remote instance. The username used cannot be an email address.
Password	The password for the same remote account.

Click Submit.
Click Test Load 20 Records to create the import set table and to ensure that your data source is functional.

Note: The 20 loaded records can't be transformed and are for testing purposes only.