Skip to content
monday.com Spoke › Integration Hub spokes › Build integrations › Integration Hub › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up bi-directional webhook for the monday.com spoke

Configure a webhook to subscribe to monday.com with a ServiceNow callback URL.

Before you begin

Register the monday webhook in ServiceNow

Register a monday webhook in ServiceNow to notify the ServiceNow app when certain events occur in monday.com

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Monday Spoke > Webhook > Routing Policies > Webhook Registry.

  2. Click New.

  3. On the form, fill in the fields.

    FieldDescription
    NameName to uniquely identify the webhook registry. For example, monday spoke webhook registry.
    Pathmonday webhook path.
    TokenAuthentication token from your ServiceNow instance which is used for validating monday.com spoke requests.

  4. Right-click the form header and click Save.

  5. Click Callback URL.

    The system displays the webhook callback URL.

  6. Copy and record the webhook callback URL.

Result

The monday webhook is registered in your ServiceNow instance and callback URL is generated.

Add a callback URL in monday.com

Specify a webhook callback URL in your monday account to create a webhook.

Before you begin

  • Register monday webhook and generate callback URL in your ServiceNow instance.
  • Role required: admin

Procedure

  1. Login to monday.com.

  2. Navigate to Workspace > Integrate > Integrations Center > Webhooks > Add to board.

  3. Open a workspace and right-click on Integrate.

  4. In the Integrations Center tab, click Webhooks.

  5. Select an event type and click Add to board.

  6. Specify the generated callback URL from ServiceNow instance and click Connect.

Customize the bi-directional webhook in the monday.com spoke

Create a webhook routing policy and customize a subflow according to your requirements.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Flow Designer.

  2. Click Subflows.

  3. Create a copy of one of the available sublflows.

  4. Customize the subflow according to your requirement and publish it.

  5. Navigate to Monday Spoke > Routing Policies.

  6. Click New.

  7. On the form, fill in the fields.

FieldDescription
LabelUnique label to identify the routing policy.
AnswerOption to specify if this answer is the default answer. Default answer is applicable when the conditions are not met.1. Click the Lookup icon. 2. Select the required subflow from the Document: list. Note: Ensure that the Table name is Flow [sys_hub_flow].
ConditionConditions to be met when the incoming webhook delivers data from monday.com.

  1. Click Submit.

    Note: These routing policies are saved in the Decision tables. Users are cautioned against directly updating or modifying data in these tables.