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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up Cisco Webex Meetings spoke

Integrate your ServiceNow instance and the Cisco Webex Meetings application by creating a custom OAuth application in Cisco DevNet to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Cisco Webex Meetings spoke.
  • Role required: admin.

Create a Webex OAuth application in Cisco DevNet

Create a custom OAuth application in Cisco DevNet to enable OAuth 2.0 authentication with the Cisco Webex Meetings spoke.

Before you begin

Webex Meetings requirements:

  • Webex Meetings account
  • Role required: Webex Meetings administrator

Procedure

  1. Navigate to https://developer.webex.com/ and log in.

  2. Click on your profile icon and select My Webex Apps.

  3. Click Create a New App.

  4. Click Create an Integration.

  5. On the form, fill in the fields.

  1. Click Add Integration.

    After the integration is successfully created, the values of Client ID and Client Secret are displayed.

  2. Record the client ID and client secret to register the application as a third-party OAuth provider on your ServiceNow instance.

Configure a connection for Cisco Webex Meetings spoke

Add and configure a Cisco Webex Meetings connection to authenticate ServiceNow requests in the Cisco Webex Meetings spoke.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the Webex connection alias and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the Cisco Webex Meetings spoke, click View Details.
Image omitted: cisco-webex-meetings-conf1.png
Click View Details to configure the default connection and credential alias record.
-   To manage more than one Cisco Webex Meetings spoke connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.
Image omitted: cisco-webex-meetings-conf2.png
Click Configure if you are configuring the spoke for the first time.
  1. On the form, fill in the fields.

FieldValue
Integration nameName of the integration as it appears in Webex. For example, ServiceNow integration.
IconIcon that displays in Webex. Upload your own icon and select from the available default icons.
App Hub DescriptionShort description about the integration.
Redirect URI\(s\)`https://.service-now.com/oauth_redirect.do`, where `` is the name of your ServiceNow instance
ScopeWebex Meetings application scope permissions you want the application to support.Note: Select the admin_schedule_read scope for the integration.
FieldDescription
Connection Information
Connection URLhttps://<site>.webex.com/WBXService/XMLService, where site is the name of your Webex site.
Webex Admin User NameUser name for the Webex administrator account.
Credential Information
OAuth Client IDClient ID you created during the Webex app configuration.
OAuth Client SecretClient Secret you created during the Webex app configuration.
OAuth Redirect URLhttps://<instance-name>.service-now.com/oauth_redirect.do, where instance-name is the name of your ServiceNow instance.
Image omitted: cisco-webex-meetings-conf3.png
Configure a connection for the Cisco Webex Meetings spoke.
  1. Click Configure and Get OAuth Token.

Result

The spoke is configured and ready to be used.

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