Set up Twilio spoke

Integrate the ServiceNow instance and Twilio using basic authentication to authenticate ServiceNow requests.

Before you begin

• Request an Integration Hub subscription.
• Activate the Twilio spoke.
• Role required: admin.

Configure connection for Twilio spoke

Add and configure Twilio Base, Twilio Messaging, and Twilio Notify connections to authenticate ServiceNow requests in Twilio spoke.

Before you begin

Role required: admin

Procedure

1. Configure the Twilio_Base connection alias.

   1. Navigate to All > Process Automation > Workflow Studio.

   2. Click the Integrations tab.

   3. Under Connections, toggle and enable the Outbound connections.

   4. Locate the alias for Twilio_Base and click View Details.

      • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

    -   To manage more than one Twilio Base spoke connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
    If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Connection Name|Name to uniquely identify the connection record. For example, enter `Twilio_Base`.|
    |Connection URL|Connection URL for Twilio Base. This field is automatically set to `https://api.twilio.com`.|
    |Account SID|Account String Identifier \(SID\) of Twilio Base.|
    |Page Size|Page size for data stream of Twilio Base.|
    |Credential Name|Name to uniquely identify the Twilio Base credential record. For example, `Twilio Base Spoke Credential`.|
    |User name|Account String Identifier \(SID\) of Twilio Base.|
    |Password|Auth Token of the Twilio account.|

1. Configure the Twilio_Messaging connection alias.

   1. Navigate to All > Process Automation > Workflow Studio.

   2. Click the Integrations tab.

   3. Under Connections, toggle and enable the Outbound connections.

   4. Locate the alias for Twilio_Messaging and click View Details.

      • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

    -   To manage more than one Twilio Messaging spoke connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
    If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Connection Name|Name to uniquely identify the connection record. For example, enter `Twilio_Messaging`.|
    |Connection URL|Connection URL for Twilio Messaging. This field is automatically set to `https://messaging.twilio.com`.|
    |Account SID|Account String Identifier \(SID\) of Twilio Messaging.|
    |Page Size|Page size for data stream of Twilio Messaging.|
    |Credential Name|Name to uniquely identify the Twilio Messaging credential record. For example, `Twilio Messaging Spoke Credential`.|
    |User name|Account String Identifier \(SID\) of the Twilio Messaging account.|
    |Password|Auth token of the Twilio account.|

1. Configure the Twilio_Notify connection alias.

   1. Navigate to All > Process Automation > Workflow Studio.

   2. Click the Integrations tab.

   3. Under Connections, toggle and enable the Outbound connections.

   4. Locate the alias for Twilio_Notify and click View Details.

      • To configure the default connection and credential alias record that is shipped along with the Twilio spoke, click View Details.

    -   To manage more than one Twilio Notify spoke connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
    If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.

5.  On the **Connection** form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Connection Name|Name to uniquely identify the connection record. For example, enter `Twilio_Notify`.|
    |Connection URL|Connection URL for Twilio Notify. This field is automatically set to `https://notify.twilio.com`.|
    |Account SID|Account String Identifier \(SID\) of Twilio Notify.|
    |Page Size|Page size for data stream of Twilio Notify.|
    |Credential Name|Name to uniquely identify the Twilio Notify credential record. For example, `Twilio Notify Spoke Credential`.|
    |User name|Account String Identifier \(SID\) of the Twilio Notify account.|
    |Password|Auth token of the Twilio account.|

Result

The spoke connection is configured and ready to be used.