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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up the Dun and Bradstreet DirectPlus spoke

Integrate the ServiceNow instance and Dun and Bradstreet Direct+ by using the client ID and client secret credentials to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate Dun and Bradstreet DirectPlus spoke.
  • Role required: admin

Configure a connection for Dun and Bradstreet DirectPlus spoke

Add and configure a Dun and Bradstreet DirectPlus connection to authenticate ServiceNow requests.

Before you begin

  • Get the client ID and client secret of your Dun and Bradstreet account from the account administrator.
  • Role required: admin

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for DunAndBradstreet and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the Dun and Bradstreet DirectPlus spoke, click View Details.
Image omitted: d-and-b-spoke-conn-template.png
Dun and Bradstreet connection template
-   To manage more than one Dun and Bradstreet DirectPlus connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.
Image omitted: d-and-b-conn-temp-config.png
Dun and bradstreet spoke connection configuration
  1. On the Configure Connection form, fill in the fields:

    FieldDescription
    NameName to uniquely identify the connection record. For example, Dun and Bradstreet Directplus connection
    Connection URLURL of the Dun and Bradstree Direct+ instance. Enter https://plus.dnb.com.
    Client IDClient ID of your Dun and Bradstreet DirectPlus account.
    Client SecretClient secret of your Dun and Bradstreet DirectPlus account.
Image omitted: d-and-b-connection-form.png
Dun and bradstreet connection template form
  1. Click Configure Configure and Get OAuth Token.

Result

The spoke connection is configured and ready to be used.