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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up the Craft spoke

Integrate the ServiceNow instance and Craft spoke by using the basic authentication to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Craft spoke.
  • Role required: admin.

Configure a connection for Craft spoke

Add and configure a Craft spoke connection to authenticate ServiceNow requests.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Workflow Studio..

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for sn_craft_spoke and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the Azure DevOps Boards spoke, click View Details.
Image omitted: craft-spoke-conn-template.png
Craft spoke connection template details
-   To manage more than one Azure DevOps Boards spoke connection records, you should create a new child alias record by clicking **Add Connection**. For more information about using multiple connections, see [Supporting multiple connections](support-multiple-connections.md).
If you are configuring the spoke for the first time, click **Configure**. Otherwise, click **Edit**.
Image omitted: craft-spoke-conn-temp-config.png
Craft spoke connection template configuration for the first time
  1. On the Configure Connection form, fill in the fields.

    FieldDescription
    Connection nameName to uniquely identify the connection record. For example, Craft connection.
    Connection URLURL of the Craft instance. For example, enter the URL in this format: https:://api.craft.co/
    API KeyAPI key from your Craft account.
Image omitted: craft-spoke-conn-temp-form.png
Craft spoke connection template configuration form
  1. Click Configure Connection.

Result

The spoke connection is configured and ready to be used.