Skip to content
BMC Remedy Spoke › Integration Hub spokes › Build integrations › Integration Hub › Workflow Data Fabric
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up the BMC Remedy spoke

Integrate the ServiceNow instance and BMC Remedy by using Remedy credentials to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the BMC Remedy spoke.
  • Role required: admin.

Note: Ensure that you perform these steps in the BMC Remedy Spoke application scope only.

Create Credential record for the BMC Remedy spoke

Create Credential records for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses these credentials to authorize actions.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

  2. Open the record for the BMC Remedy spoke whose Type is Credential, for example, BMCRemedy_Credential.

  3. From the Credentials tab, click New.

    The system displays the message What type of Credentials would you like to create?.

  4. Select Remedy Credential.

  5. On the form, fill in the fields.

FieldValue required
NameName to uniquely identify the record. For example, `Remedy Cred`.
ActiveOption to actively use the credential record.
User nameUser name of the BMC Remedy user.Note: Administrator user isn't necessary. However, ensure that the BMC Remedy user has permissions to perform the required change, incident, and problem management actions.
PasswordPassword of the BMC Remedy user's account.
Credential aliasCredential alias record associated with this record.
Token StatusStatus of the BMC Remedy token. Select Active.
Applies toMID Servers that can use this credential record.
MID serversSpecific MID Servers that can use this credential record.Note: This field appears only when Specific MID servers is selected from Applies to.
  1. Right-click the form header and click Save.

Result

The credential record the BMC Remedy spoke is created.

Create Connection record for the BMC Remedy spoke

Create Connection record for your BMC Remedy application. The BMC Remedy spoke connection and credential alias uses this connection to perform actions in BMC Remedy.

Before you begin

Role required: admin.

Procedure

  1. Navigate to Connections & Credentials > Connection & Credential Aliases.

  2. Open the record of BMC Remedy spoke whose Type is Connection and Credential, for example, BMCRemedy.

  3. From the Connections tab, click New.

  4. On the form, fill these values.

    FieldValue required
    NameName to uniquely identify the connection record. For example, enter BMC Remedy Connection.
    CredentialCredential record you created for BMC Remedy. For example, select Remedy Cred.
    Connection aliasConnection alias associated with this record.
    URL builderOption to manually enter the connection URL or use system to build the URL based on the inputs.
    Connection URLURL to launch the BMC Remedy application. For example, http://<bmc-remedy-localhost>:8008/api
    Use MID serverOption to use a MID Server.
    CapabilitiesCapability of the MID Server. This field appears only when the Use MID server option is selected.
    MID ApplicationOption to use a MID Server. This field appears only when the Use MID server option is selected.
    ActiveOption to actively use the connection record.
    DomainDomain that the action runs in.

  5. Click Submit.

Result

The connection record the BMC Remedy spoke is created.