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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up the Amazon CloudWatch spoke

Integrate the ServiceNow instance and Amazon CloudWatch by using the AWS credentials to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Amazon CloudWatch spoke.
  • Role required: admin

Create a credential record for the Amazon CloudWatch spoke

Create a credential record for the Amazon CloudWatch account. The Amazon CloudWatch Spoke connection and credential alias uses these credentials to authorize actions.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > IntegrationHub > Connections & Credentials > Credentials.

  2. Click New.

    The system displays this message: What type of Credentials would you like to create?

  3. Select AWS Credentials.

  4. On the form, fill these values.

FieldDescription
NameName to uniquely identify the record. For example, Amazon CloudWatch Cred.
ActiveOption to actively use the credential record.
Access Key IDAccess Key ID of your AWS account. Access Key ID of the user with full access to Amazon CloudWatch.
Secret Access KeySecret Access Key of your AWS account. Secret Access Key of the user with full access to Amazon CloudWatch.
Authentication AlgorithmCustom authentication algorithm for outbound signing requests. Select AmazonCloudWatchAlgo.Note: Users are cautioned against directly modifying the default authentication algorithm.
Credential aliasCredential alias associated with the spoke. `AWS_Cloud_Watch`
  1. Right-click the form header and click Submit.