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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up credential record for Amazon SQS

Create a credential record on your ServiceNow instance for accessing the Amazon AWS.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Amazon SQS spoke plugin.
  • Ensure that you have access to the Amazon Web Services(AWS) account to create access keys and secure access keys.
  • Role required: admin

Procedure

  1. Create an access key and a secure access key in the Amazon AWS.

    1. Log in to Amazon Web Services.

    2. On the console home page, in the search field, enter Users.

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Search field on Amazon AWS home page.
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Search field on Amazon AWS home page.
3.  Select Users from the search results.
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Users option in search results.
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Users option in search results.
4.  In the Users field, enter the user name under which you want to create the access and secret access keys or select a user name under the User name column.

5.  Select the Security credentials tab.
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Security credentials tab.
6.  Under the Access keys heading, select **Create access key**.
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Create access key button.
7.  Under the Access key best practices & alternatives heading, select Other.
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Other option.
8.  Select **Next**.

9.  In the Description tag value field, enter a custom tag that describes the access key.

10. Select **Create access key**.

11. Copy the access key and the secret access key, and store at a secure place.

    The credential record you set up on your ServiceNow instance requires the access and secret access keys.
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Copy access key button.
12. To view the secret access key, select **Show**.

13. Select **Done**.
  1. Create the credential record.

    1. Log in to your ServiceNow instance.

    2. Navigate to All > Connections & Credentials > Connection & Credential Aliases.

    3. Select the Amazon SQS connection and credential alias.

      The alias becomes available as a base system component when you install the Amazon SQS spoke plugin.

    4. Under the Credentials tab, select New.

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New button for creating credential record.
5.  Under the heading What type of Credentials would you like to create?, select AWS Credentials.

6.  Fill the form.

    |Field|Description|
    |-----|-----------|
    |Name|Custom name of the credential record.|
    |Active|If the field is selected, you can use this record to access the Amazon SQS.|
    |Access Key ID|Enter the access key you had generated on Amazon AWS.|
    |Secret Access Key|Enter the secret access key you had generated on Amazon AWS.|
    |Authentication Algorithm|Algorithm used to authenticate credential record. To select the algorithm, select
Image omitted: magnify-icon.png
Lookup list icon. and from the list, select Amazon SQS.|
7.  Select **Submit**.