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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set up Microsoft Active Directory spoke

Integrate the ServiceNow instance and your Microsoft AD account using Windows credentials to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Microsoft Active Directory spoke.
  • Role required: admin.

Create Credential record for the Microsoft AD spoke

Create a Credential record for the Microsoft Active Directory host. The Microsoft AD spoke connection and credential alias uses this credential to authorize actions.

Before you begin

  • Request Integration Hub subscription
  • Role required: admin

Procedure

  1. Navigate to All > Connections & Credentials > Credentials.

  2. Click New.

    The system displays the message What type of Credentials would you like to create?.

  3. Select Windows Credentials.

    A blank Windows Credentials form displays.

  4. Enter these values.

    FieldValue required
    NameEnter any name to uniquely identify the record. For example, enter AD Credential.
    ActiveEnable
    User nameEnter a user name with access to the target Windows host. For more information about Windows permissions, see Windows credentials.
    PasswordEnter the password for the account.
    Applies toSelect the MID Servers that can use this credential. For example, select All MID servers.
    OrderSelect the order to apply this credential. For example, enter 100.
  5. Click Submit.

Create Connection record for the Microsoft AD spoke

Create a Connection record to your Microsoft Active Directory host machine. The Microsoft AD spoke connection and credential alias uses this connection to perform actions in Microsoft Active Directory.

Before you begin

Procedure

  1. Navigate to All > Process Automation > Flow Designer.

  2. Click Connections.

  3. On the AD card, click View Details.

Image omitted: click-AD-spoke-card.png
Microsoft AD connection card.
  1. Click Configure.
Image omitted: click-AD-alias-connection.png
Configure button to configure Microsoft AD alias connection record.
  1. Enter these values.

    FieldValue required
    NameEnter any name to uniquely identify the connection record. For example, enter AD Connection.
    CredentialSelect the Credential record you created for Windows Active Directory. For example, select AD Credential.
    HostEnter the fully qualified domain name of the target host where Microsoft Active Directory is installed. For example, <host>.<domain>.com.
    Use MID serverEnable
    Override default portEnter the target port used by the connection. If blank, the system uses the default port.
  2. Click Submit.