Set up triggers for the Jira spoke

Set up triggers for the Jira spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.

[Omitted video] Description: Demonstrates setting up triggers for the Jira spoke.

Before you begin

Role required: admin

Configure triggers in ServiceNow instance

Configure endpoint for webhooks in the Jira that support the token authentication.

Before you begin

Role required: flow_designer and connection_admin

Procedure

1. Navigate to All > Process Automation > Workflow Studio.

2. Click the Integrations tab.

3. Toggle and enable the Inbound connections.

4. Locate the Jira Spoke endpoint and click View Details.

1. For the Jira External Trigger end point, click Configure.

1. Select the user who can trigger the endpoint and click Activate.

1. Copy the generated endpoint URL.

Add the endpoint URL in Jira

Add the endpoint URL that is generated in your ServiceNow instance in the Jira Atlassian account to enable webhooks to connect with your ServiceNow instance.

Before you begin

Role required: admin

Procedure

1. Log in to your Jira Atlassian account.

2. Navigate to JIRA SETTINGS > System.

1. Under Advanced, click WebHooks.

2. Click +Create a WebHook.

3. On the form, fill in the values.

   Field	Description
   Name	Name to identify the webhook.
   URL	Paste the generated endpoint URL that was generated after you configured triggers in the ServiceNow instance.

1. Select the supported events as per your requirement.

   For the list of the supported events, see the Spoke triggers section.

1. Click Create.