Integrate CSD 2.0 with other software providers

Integrate CSD 2.0 with client software distribution providers, such as Casper, Altiris, or LANDesk.

Note: Extending CSD 2.0 is an advanced procedure intended for use by experienced ServiceNow AI Platform developers only.

Parent Topic:Client Software Distribution 2.0 application

Create provider tables

Identify and create tables to store discovered data from the provider server.

For example, Application, Collection, and Deployment tables are provided with the Microsoft Endpoint Configuration Manager spoke. Similarly, create tables to store the discovered data. You must create your application table that extends the Client Software Distribution Application (sn_csd_application) table.

• Create a provider server table that extends the Configuration Item [cmdb_ci] table.
• Create a software configuration table that extends Client Software Distribution Software Configuration [sn_csd_software_config] table.

Create subflows

Create subflows in Workflow Studio to discover and store data, and deploy application.

Create these subflows in Workflow Studio as per your requirement.

• Discover and Store Data Subflow:

  Subflow to discover the provider server, retrieve the data from provider server, and store that data in the ServiceNow instance. This data should be stored in the tables you had earlier created for storing the server data.

• Deploy Application Subflow:

  Subflow to deploy software from the provider server. This subflow provides information to the provider regarding deploying an application requested from the service catalog.

• Revoke Application Subflow:

  Subflow to revoke an installation from the provider server. This subflow that provides information to the provider regarding the user or device from which the application should be removed.

• Look up Configuration Data Subflow:

  Subflow to retrieve configuration data for the specified requested item or software configuration record.

The Deploy Application Template, Look up Configuration Data Template, and Revoke Application Template subflows are provided with CSD 2.0. You can use these subflows as reference and create subflows as per your requirement.

Create a provider record

Create a provider record to configure the flows.

Before you begin

Role required: admin

Procedure

1. Navigate to Client Software Distribution 2.0 > Providers.

2. Click New.

3. On the form, fill these values.

   Field	Description
   Name	Name to identify the provider record.
   Software configuration table	Software configuration table you had created. This table extends Client Software Distribution Software Configuration [sn_csd_software_config] table.
   Provider server table	Provider server table you had created. This table extends the Configuration Item [cmdb_ci] table
   Discovery Flow	Subflow you had created to discover the provider server, retrieve the data from provider server, and store that data in the ServiceNow instance.
   Deployment Flow	Subflow you had created to deploy software from the provider server.
   Revocation Flow	Subflow you had created to revoke an installation from the provider server.
   Configuration Flow	Subflow you had created to retrieve configuration data for the specified requested item or software configuration record.
   Source List	List of discovery sources separated by a comma.

1. Click Save.

Create UI actions

Create UI actions to discover data, create software model, create software configuration, and create catalog item.

Before you begin

Role required: admin

About this task

See UI actions for more information about creating a UI action.

Procedure

1. Create a UI action to discover data.

   1. Navigate to System Definition > UI Actions.

   2. Click New.

   3. On the form, fill these values.

sn_csd.CSDUtil.startDiscovery(current);

4.  Specify other fields as per your requirements.

5.  Click **Save**.

1. Create a UI action to create and link software model to your provider application or software.

   1. Navigate to System Definition > UI Actions.

   2. Click New.

   3. On the form, fill these values.

var newModel = '';
var tableName = '';
if (gs.getProperty("sn_csd.useSAMPlugin") == 'true' && current.model == "" && (GlidePluginManager().isActive("com.snc.sams") || GlidePluginManager().isActive("com.snc.samp.core"))) {
    tableName = 'cmdb_software_product_model';

} else {
    tableName = 'sn_csd_software_product_model';
}
newModel = new sn_csd.CSDModelUtil().generateModel(current, tableName);

if (newModel != '')
    gs.setRedirect(tableName + ".do?sys_id=" + newModel);

4.  Specify other fields as per your requirements.

5.  Click **Save**.

1. Create a UI action to create software configuration.

   1. Navigate to System Definition > UI Actions.

   2. Click New.

   3. On the form, fill these values.

var softwareConfig = createConfig(current);
action.setRedirectURL(softwareConfig);

function createConfig(appGr) {
    var gr = new GlideRecord("<Provider-software-configuration-table>");
    gr.initialize();
    gr.application = appGr.sys_id;
    gr.name = appGr.display_name;
    gr.insert();
    return gr;
}

4.  Specify other fields as per your requirements.

5.  Click **Save**.

4.  Specify other fields as per your requirements.

5.  Click **Save**.

var catItemHandler = new sn_csd.CSDCatItemHandler(current);
var catItem = catItemHandler.createCatalogItem(current);



//first parameter - provider's software configuration table
//second paramter - internal name of software configuration table's column that refers to the provider's application table
var sfConfig = catItemHandler.getSoftwareConfig('<provider software configuration table>', '<internal name of software configuration table's column that refers to provider's application table>);
var gr = new GlideRecord('sn_csd_cat_item_fulfilment_config');
gr.initialize();
gr.cat_item = catItem.sys_id;
gr.provider = '<provider's Sys ID from sn_csd_provider table record>'; //provider's Sys ID from sn_csd_provider table record
gr.software_config = sfConfig; //populating software configuration
gr.insert();
action.setRedirectURL(catItem);