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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Creating an action

Create an action to empower users to fix issues automatically.

As a technical user or system administrator, you must create actions based on user requests.

If a user faces an issue due to which an automation is frequently failing, the user will create an action request. Based on the action request, you need to create an action.

  • Create a flow, subflow, or action in Workflow Studio
    Create a flow in Workflow Studio to automate fixing repeated issues that cause automations to fail in Automation Center.
  • Create an action category
    Create an action category to associate with an action. Action categories help users to categorize the actions into different categories, which would make selecting categories easier.
  • Create an action type
    Create an action type to associate with an action category. Action types are a sub-set of action category. They are used for easier identification based on need.
  • Create an action
    Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.

Parent Topic:Working with actions