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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Applying Common Service Data Model guidelines to Automation Center

Apply Common Service Data Model (CSDM) to Automation Center.

CSDM is the data framework that you follow when you set up ServiceNow products and applications. You adhere to the CSDM guidelines when you define configuration items (CIs) and relationships between CIs in the CMDB. This process ensures that your data resides in the appropriate CMDB tables for maximum value from your ServiceNow AI Platform applications.

CSDM is the data model standard for all products that use the Configuration Management Database (CMDB).

  • The CSDM guidelines ensure unified data access for ServiceNow AI Platform products.
  • The CSDM gives you clear direct prescriptive guidelines for service modeling within the CMDB.
  • CSDM terms and definitions ensure consistent and accurate service reporting.
  • The CSDM data model supports multiple configuration strategies and includes guidelines for using base-system tables and relationships.
  • You can use the CMDB query builder to create reports showing CMDB configuration items (CIs) and their relationships.

For more information, see .

  • Automation Center product view
    Use the ServiceNow® Automation Center application to govern your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
  • Automation Center and CSDM tables
    Automation Center uses CSDM tables. Several ServiceNow products benefit from and add value to Automation Center.
  • Automation Center use cases
    Automation Center enables you to manage your automations from one central place.

Parent Topic:Configuring Automation Center