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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Ask Now Assist for Workflow Data Fabric (WDF) for recommendations

Find guidance on setting up integrations, understand the advantages of different integration tools, and get links to sources of information.

Before you begin

Role required: df_data_steward, connection_admin, wdf_operator, wdf_builder, wdf_consumer

Procedure

  1. Navigate to All > Workflow Data Fabric > Workflow Data Fabric Home.

  2. On the landing page, enter your question in the Now Assist search field

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You can also use the Now Assist panel embedded in the top-right corner of the Workflow Data Fabric \(WDF\) home page header.

  1. Enter your question in plain language.

    For example, How can I connect to Jira. If specific applications have data available that you want to use, enter the application name and get relevant links. For example, MySQL.

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Screenshot showing the search field on the Workflow Data Fabric landing page.

  1. Select source links to see more information about a topic.

    Note: You can access support information and toggle audio notifications from the Support and setting icon

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Result

Now Assist for Workflow Data Fabric (WDF) provides the information that you requested, including alternatives, sources, and a summary.

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Screenshot showing query and the Now Assist response.

Search documents across cloud drives

Employees collaborate in Google Drive and Microsoft OneDrive. We need near real-time indexing so the latest documents are searchable in ServiceNow immediately.

Build dashboards with external data

We want to build executive dashboards using finance data stored in BigQuery/Redshift, but we don’t want to copy or synchronize that data into ServiceNow or another system.

Automate incident creation

I want to generate incidents in ServiceNow automatically when critical events are published to Apache Kafka by our monitoring tools.

Unify customer data

Customer data exists across Salesforce, SAP, and internal databases. We need a unified view for support and operations without syncing everything into a single system.

Search the data catalog

The support team is investigating customer churn. It wants to find data assets in the Data Catalog that hold subscription and cancellation records, along with the related glossary terms.

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