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Value management › Using Impact › Impact
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Summarize outcomes with generative AI

View a concise summary of your operational outcomes in Impact, including positive or negative outcome trends, adoption of recommended applications, and consumption of related Accelerators.

Before you begin

Note: Access to the Outcomes summarization feature is determined by your Impact Package or a Pro Plus license for any ServiceNow product.

Role required: Impact App Admin, Impact Platform Owner, Impact Portfolio Owner

Procedure

  1. Navigate to All > Impact > Value Management.

  2. Select one of the following to open the desired outcomes page.

OptionAction
Outcomes Insights
  1. Select the Outcomes Insights menu item under Value Management.
  2. Select the desired insight.
  3. In the Quick links section, select the Outcome details page link.
Objectives and Outcomes
  1. Select the Objectives and Outcomes menu item under Value Management.
  2. On the Manage objectives and outcomes page, select the row for the outcome you want to review.
  3. Select View Details on the side panel with the outcome details.

  1. In the Summarize this Outcome section, select Summarize.

    Now Assist generates and displays summary information for the outcome, as shown in the following example.

Image omitted: outcomes\_summarizationresult.png
Outcomes Summarization result
  1. Provide feedback for the summary by selecting the thumbs-up
Image omitted: thumbs-up-outline-24.svg
No alternative text supplied

or thumbs-down

Image omitted: thumbs-down-outline-24.svg
No alternative text supplied

icons.

  1. Select the Copy to clipboard icon
Image omitted: copytoclipboard.png
Copy to clipboard to access the summary outside of the app \(for example, to include in an email\).
  1. If you think that data might have changed after you viewed the summary, refresh the summary information by selecting the redo icon
Image omitted: refresh\_aisummary.png
.