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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage capabilities maps in Impact Delivery Instance

Manage the usage status for capabilities and how they’re being used in your instance. The information in the capabilities status fields feeds the capabilities maps summary bar.

Before you begin

Role required: Platform Owner, Impact Admin

Procedure

  1. Navigate to Impact > Product Adoption > Capabilities maps.

  2. Select an instance if there are multiple instances available.

  3. Select a product from the available workflows in the left-hand navigation menu.

    All capabilities for the selected workflow and product are displayed in a table with color-coded status indicators.

Image omitted: cap-map2.png
Shows all of the available capabilities for your instance.

  1. Update the status for one or more capabilities.

    StatusDescription
    PlanningThe application is under evaluation and plans for licensing and implementation are in progress.
    ImplementingThe application is licensed and is being implemented and configured for roll-out.
    In useThe application has been fully implemented and is being utilized by the licensed users.
    Not in useThe application is fully implemented and licensed, however, no users are currently utilizing the app.
    No intent to useThe application will not be licensed or implemented.
    Needs validationThe application is licensed but the implementation is incomplete. Further assistance is required in order to roll-out to the teams.
    1. Update a single status: Select a status from the color-coded status indicator on the application tile and select a status from the drop-down.
Image omitted: single-status-update-capmap.png
Shows changing the capability status for a single application.
2.  Bulk update: Select the check box for multiple capabilities, then select a status from the **Change Status** button.

    The status automatically refreshes for the selected capabilities.

3.  Update all: Select the check box for **Select all capabilities**, then select a status from the **Change Status** button.
  1. Hide and Unhide capabilities.

  2. Hide a capability from the capabilities map in an instance.

    When you set the capabilities map Show hidden filter to No, hidden applications are not visible in the list of applications.

Image omitted: show-hidden-no-capmap.png
Shows the Show hidden drop-down set to No, to not display hidden capabilities.
1.  Hide a single capability: Select the check box next to the capability, then select the **Hide** button.

2.  Bulk hide: Select the check box for multiple capabilities, then select the **Hide** button.

  1. Select the Hide button in the confirmation message.

    Selected applications will not display when the capabilities map Show hidden filter is set to No.

  2. Unhide capabilities so they display in the capabilities map when the Show hidden filter is set to No.

    1. Set the Show hidden capabilities filter to Yes.
Image omitted: cap-show-hidden.png
Shows the capabilities filter with the Show Hidden value set to Yes.
    The hidden capabilities tiles are displayed in the list of applications.

2.  Unhide a single capability: Select the check box next to the capability, then select the **Unhide** button.

3.  Bulk Unhide: Select the check box for multiple capabilities, then select the **Unhide** button.

    The previously hidden applications display in the capabilities map. When you set the capabilities map **Show hidden** filter to **No**, these applications will be visible in the list of applications.

What to do next

This feature is in the Impact Delivery Instance Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance. See Install Impact for more information.

Note: The Impact Delivery Instance, [impact.servicenow.com], won't include new features.

Parent Topic:Impact Delivery Instance reference