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Impact
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Impact reference

Several types of components are installed with activation of the Impact plugin, including tables, user roles, and scheduled jobs.

  • Use manual registration to configure the Impact Store Application
    Manual registration is generally used by advanced users or to obtain configuration support from your Impact Squad. Regulated and GCC customers are also required to use manual registration.
  • Secure data transfer using Service Bridge
    Data transfer between the Impact Delivery Instance and Impact Store Application is facilitated via Service Bridge.
  • Roles installed with Impact
    Impact offers many roles to assign to fit your business needs. When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.
  • Dependent applications installed with the Impact Store App
    Following is a comprehensive overview of the dependent apps that are included with the installation of the Impact Store Application Each section delineates the features that activate event-based synchronization within the various product capabilities.
  • Table and field level mapping
    Following is information on the data that is synchronized between the Impact Delivery Instance and the Impact Store Application.
  • Impact storage estimation
    The Impact store app stores data within your ServiceNow instance and contributes to your instance's overall storage footprint. Storage usage varies depending on whether your instance is connected to the Impact Delivery Instance and on the level of collaboration activity.
  • Domain Separation in Impact
    Domain separation is unsupported for Impact. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
  • Proactive Code Check for the Impact Store Application
    Developers scan update sets for leading practice violations in non-production instances before promoting to production and Platform Owners gain insight into technical debt and stability of both non-production and production instances, resulting in improved code quality, reduced errors, and compliance verification.
  • Impact Delivery Instance reference
    The Impact Delivery Instance is the service provider for the Impact Store Application.

Parent Topic:Impact