Using Impact
Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.
Key features
| Menu | Details | |
|---|---|---|
Image omitted: bus-home.svg Navigate Impact</td><td> | - Use the progression checklist to onboard your team. - Familiarize your team with the Impact Store App features by following the Guided Tour. - Interact with your Impact team. - Receive tailored recommendations for next steps. | |
Image omitted: bus-root-cause-issue-resolution.svg Platform Health</td><td> | Use diagnostic tools that help you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action. | |
Image omitted: bus-featured.svg Use the recommendations list</td><td> | Use the recommendations full list to view the recommendations tailored for you. | |
Image omitted: bus-rocketship.svg Accelerators and Initiatives</td><td> | - Initiatives Catalog: Actionable engagements and workstreams that support your digital transformation. - Accelerator Catalog: Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it | |
Image omitted: bus-workflow.svg Build implementation plans</td><td> | View your capabilities and product adoption roadmaps for your ServiceNow instances:- See the applications, or capabilities, at your disposal for achieving your objectives. - View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation. | |
Image omitted: bus-datasheet.svg Value management</td><td> | Captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. | |
Image omitted: bus-management-console.svg Consumption Report</td><td> | View your tier features across various accounts including used and unused Accelerators, initiatives, instance observer users, developer support users, and active case breakdowns. |
Important: To access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See Roles installed with Impact for additional information.