Consumption Report
Get an overview of your Impact tier features and their usage.
The Consumption Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan.
The Consumption Report filters usage to an adjustable specific period of time, and defaults to a year long range.
Note: Impact Guided customers will not see the Premium role or Advisory Sessions section.
Impact Delivery Instance Consumption Report
To access the Consumption Report in Impact Delivery Instance, navigate toImpact > Impact Benefits & Usage > Consumption Report.
| Report | Description |
|---|---|
| Advisory Sessions | Identify the advisory session requests and reviewing details for an advisory including name, owner,state, creation and completion dates. |
| Accelerators | Identify unused or underused Accelerators by reviewing the status details for ongoing, completed, and not yet started Accelerators and Initiatives associated with your plan.View Accelerator details including name, owner, state, creation and completion dates. |
| Other Initiatives | Identify unused or underused Accelerators by reviewing the status details for ongoing, completed, and not yet started Initiatives associated with your plan.View Accelerator details including name, owner, state, creation and completion dates. |
| Additional features | Check the overview of additional features including:- Enhanced case response time - Company active case breakdown - Company learning credit balance - Users with premium access |
Impact Store Application Consumption Report
To access the Consumption Report in Impact store application, navigate to All > Impact > Consumption Report, and then select the Consumption Report menu item in the Impact workspace.
| Report | Description |
|---|---|
| Accelerator and initiatives Usage | Identify unused or underused Accelerators by reviewing the status details for ongoing, completed, and not yet started Accelerators and Initiatives associated with your plan.The In progress usage section provides an overview of the number of Architecture, Strategy, and Technical Accelerators that are currently in use or remain unused. |
| Company Active cases breakdown | Track the number of active Now Support cases for your company by priority level ranging from P1 \(Severe\) to P4 \(Low\). Links enable you to access details for the cases in the case level groups on the Now Support portal. |
| Enhanced Case Response Time | Check the overview of the enhanced case response time for Impact P1 and P2 support cases for your account. The View response time link provides access to a case list on the Now Support portal. |
| Instance Observer Users | View the Instance observer seats that grant users the ability to monitor, analyze and gain insights from ServiceNow instances. View additional details about Instance Observer users such as username, access status, locked status, and access permissions by selecting the View Users link. |
| Developer Support Users | See who is available to assist with real-troubleshooting and get timely support for issues with your customizations by viewing detailed information on your developer support user seats.View additional details about developer support users such as username, access status, locked status, and access permissions by selecting the View Users link. Note: Impact developer support users are managed in Impact Delivery Instance. For more information, see Impact Developer Support. |