Review HR artifacts
The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application.
Performance/Platform analytics
The content pack comes with the following artifact types. For configuring the process, Group Type is the group classification for the User Administration - Groups.
| Artifact type | Description |
|---|---|
| Indicator Source | Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube. |
| Automated Indicator | Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation. |
| Manual Indicator | Metric for which there is no data set within the platform. Requires you to manually add a data point. |
| Formula Indicator | A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation. |
| Data Collection Jobs | Schedule on which the automated data collection will run. |
| Widgets | Configuration for the UI visualization of an indicator. |
| Dashboard | Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values. |
Artifacts by type
The app contains the following artifacts for each of the above-specified artifact types.
Note: The frequencies of all applicable indicators and indicator sources have been changed to monthly from quarterly. If this is not the first time using this content pack, you should run a baseline historical job (data collection job) to capture applicable historical data. The historical data will be visualized in a future enhancement of the dashboard.
| Artifact type | Name |
|---|---|
| Indicator Source | Impact VM - Active Users |
| Indicator Source | Impact VM - Employee Onboarded This Month |
| Indicator Source | Impact VM - HR Lifecycle Tasks Closed This Month |
| Indicator Source | Impact VM - HR Cases Opened This Month |
| Indicator Source | Impact VM - Employee Offboarded This Month |
| Indicator Source | Impact VM - Group Members |
| Indicator Source | Impact VM - Cases Closed This Month |
| Automated | Impact VM - Opened HR Cases Originating from Phonecalls |
| Automated | Impact VM - Number of Tier 2+ HR Agents |
| Automated | Impact VM - Number of TIer 1 HR Agents |
| Automated | Impact VM - Number of Transfer Tasks This Month |
| Automated | Impact VM – Number of Tier 2+ HR Cases Closed This Month |
| Automated | Impact VM - Number of Tier 1 HR Cases Closed This Month |
| Automated | Impact VM - Number of Transfer Lifecycle Event Cases Closed This Month |
| Automated | Impact VM - Number of Offboarding Lifecycle Event Cases Closed This Month |
| Automated | Impact VM - Number of New Hires Separated This Month |
| Automated | Impact VM - Number of Onboarding Tasks This Month |
| Automated | Impact VM - Number of Offboarding Tasks This Month |
| Automated | Impact VM - Number of Opened HR Cases This Month |
| Automated | Impact VM - Number of Onboarding Lifecycle Event Cases Closed This Month |
| Automated | Impact VM - Number of HR Cases Closed This Month |
| Automated | Impact VM - Number of New Hires This Month |
| Formula | Impact VM - Year 1 New Hire Attrition Rate This Month |
| Formula | Impact VM - Ratio of Tier 2+ Cases per Tier 2+ Agent |
| Formula | Impact VM - Ratio of Tier 1 Cases per Tier 1 Agent |
| Formula | Impact VM - Average Activities per Transfer Case This Month |
| Formula | Impact VM - Average Activities per Offboarding Case This Month |
| Formula | Impact VM - Average Activities per Onboarding Case This Month |
| Formula | Impact VM - % of Opened HR Cases Originating from Phonecalls This Month |
| Manual | Impact VM - Legacy HR Systems Annual Run-Rate |
| Data Collection Job | Impact VM - Monthly Data Collection |
| Widget | Ratio of Tier 2+ Cases to Tier 2+ Agents |
| Widget | Percent of HR Cases Originating for Phonecalls |
| Widget | Legacy HR systems annual run-rate |
| Widget | Average Activities per Offboarding Case This Month |
| Widget | Number of HR Cases Closed This Month |
| Widget | First Year Employee Attrition Rate This Month |
| Widget | Number of Tier 1 HR Cases Closed This Month |
| Widget | Average Activities per Onboarding Case This Month |
| Widget | Ratio of T1 Cases to Tier 1 Agents |
| Widget | Average Activities per Transfer Case This Month |
| Widget | Number of Tier 2 HR Cases Closed This Month |
| Dashboard | Impact VM - HR |
| Group Type | Tier 1 |
| Group Type | Tier 2+ |
Parent Topic:Impact Value Management Data Collection Content Pack for HR