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Impact
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Impact

The tasks are outlined that are required to install and then configure the Impact Store Application using Guided Setup.

Guided setup provides a sequence of tasks that help you configure the Impact Store Application in your ServiceNow instance.

The configuration and connection steps must be performed for each instance to connect to the Impact Delivery Instance for multi-instance configurations.

Automated registration, the preferred method, initiates the connection and the registration to the Impact Delivery Instance provider instance into combined tasks.

Note: Regulated and GCC customers are required to perform Manual registration. See Use manual registration to configure the Impact Store Application.

Follow the individual topics for each step of the Impact Guided setup.

  1. Install Impact
    Follow these instructions to install the Impact Store Application.
  2. Run Impact Guided Setup
    Use Impact Guided Setup to follow a sequence of tasks that help you configure the Impact Store Application on your ServiceNow instance.
  3. Configure Scan Engine integrations
    Scan Engine integrates with other ServiceNow instances and external agile systems to synchronize definitions, manage exception reasons, create user stories, and enforce governance over app deployments.
  4. Grant temporary instance access to your Impact Squad
    Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.
  5. Activate Now Assist skills for Impact
    Activate a Now Assist skill before you can use the generative AI capabilities for Impact.
  6. Enable data collection for Value Management
    The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

Parent Topic:Impact