UX: Catalog Request Experience Review
This Accelerator reviews the Impact customer’s Service Catalog, request forms and form design and identifies areas of improvement.
Accelerator overview
UX: Catalog Request Experience Review provides Impact customers with an assessment of the user experience of up to four catalog request forms. Through careful review, we offer valuable insights and recommendations to enhance the design and effectiveness of their forms. Additionally, this accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to improve the usability of their Service Catalog.
Package Availability
Note: This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.
What you get
- **Session Preparation **
- Provision a temporary instance
- UX review of up to four catalog request forms selected by customer
Customer Coaching Session #1 (up to 1.5 hours)
Includes the following activities:
- Review scope and expectations of the accelerator and confirm customer needs
- Outline the importance of well-defined forms and catalogs
- Discuss recommendations based on the review of catalog request forms selected by customer
- Customer Coaching Session #2 (Optional Upon Recommendation-up to 1 hour)
- Continue discussion of catalog request form recommendations, if needed
- Opportunity for Q&A related to recommendations
- Outputs
- Service Catalog UX Review Readout Deck
- Documentation of recommendations
Requested customer resources
One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Product owner | Subject matter expert responsible for managing customer’s ServiceNow Service Catalog. | ✓ | |
| UX & OCM Expert | Primary stakeholders and advocates for user experience and organizational change management. | ✓ | |
| Process/Service Owner(s) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Developer(s) | Writes code for the ServiceNow platform | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested Information/Access
- Identification of up to four catalog request forms for review
- Existing user research and feedback on Service Catalog, plus relevant insights
Requested Information/Access
Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.