Technical Governance
Guidance on technical governance management of the ServiceNow AI Platform
Accelerator Overview
Technical Governance provides Impact Customers with a framework that defines how to govern and manage the stability of the ServiceNow platform. This Impact Accelerator aims to assist Customers in establishing technical decision-making processes, and governance policies and processes that can facilitate faster implementations and upgrades, smoother development, and greater value from enhanced feature adoption.
Package Availability
Note: This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.
What you get
- Introductory Customer Session (up to 1 hr)
- Set expectations on process and depth of deliverable
- Communicate expectation for Customer participation
- Request data and any other inputs from Customer
- Customer Workshop (up to 4 hrs)
- Review current state of technical decision making and governance
- Discuss leading practice content
- Propose action plan items for Customer to execute
- Technical Governance Deliverables
- Workshop slides
- Action planning notes
- Action planning templates
- Follow-up Customer Session (optional upon Customer request – up to 1 hr)
- Opportunity for Q&A related to Technical Governance Deliverables
- Provide additional guidance on leading practices
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner - Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Platform Architect | Provides a holistic view of the ServiceNnow platform, processes, and other systems, including any necessary policy or organizational requirements. |
| Executive Sponsor | Primary strategic contact for ServiceNow |
Requested information/access
- ServiceNow governance structure documents – charters, board participant lists, etc.
- Strategy Governance, Portfolio Governance, and Architecture Blueprint Impact Accelerators are prerequisites for Technical Governance Accelerator CoE Charter
- Organization chart
- IT governance documents
- Current state architecture blueprint
- Platform team roles & responsibilities
- Technical policy documentation (e.g. platform management policies, integrations overview, cloning process, SLAs)
Exceptions
ServiceNow is not responsible for development or execution of the technical governance process or policy.