Jumpstart your Service Operations Workspace
This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.
Accelerator Overview
Jumpstart Your Service Operations Workspace provides Impact customers with a comprehensive overview of Service Operations Workspace, showcasing how to unify day-to-day IT Service Management (ITSM) and IT Operations Management (ITOM) activities in a single, streamlined experience.This Accelerator also equips customers with key resources and leading practices to help them get started quickly and drive adoption with confidence.
Package Availability
Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
What you get
Session Preparation
The Technical Consultant:
- Provisions a temporary instance
- Activates and configures Service Operations Workspace
- Customer Coaching Session #1 (up to 1.5 hrs)
Includes the following:
- Overview of Service Operations Workspace
- Demonstration of Service Operations Workspace
- Manage common ITSM processes such as incidents, problems, and changes easily within a unified navigation and interface.
- Improve overall employee experience with personalized, configurable views
- Collaborate across teams to resolve issues faster
- Review of leading practices and implementation guidance
- Customer Coaching Session #2 (Optional on Customer request – up to 1 hr)
Opportunity for a Questions and Answers session related to Service Operations Workspace
Output(s)
- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
- Copy of the Coaching session deck
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| IT Service Desk Manager (Recommended) | Subject matter expert responsible for managing IT Service Desk. |
| Service Desk Agent(s) (Recommended) | Subject matter expert(s) responsible for day-to-day ITSM operations. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information/Access
Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer’s non-production or production instances.